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After-sale Service:
1. Warranty: 1 Year.
2. Anything damaged, pls provide pictures or video for confirmation , can replace it for you .
3. Cooperate with the cheapest and safest shipping company.
4. Track the goods until you get the goods.


About quality and service:
1.From raw materials to finished products, every process is tested and controlled professionally and strictly
by our professional engineers and the latest machine.
2. All of our products are approved FCC, CE, ROHS certificate.
3. Except for the Standard kits, if you has special request , we can customize for you.
4. Welcome your OEM Orders!

Warm tips:
When you place an order, please tell us the following details via Email or online chat:
Specific model, Color, Battery capacity, Quantity

VapAir Technology is a premier electronic cigarette manufacturer. VapAir Technology sets its mission to provide alternatives to smoking
and promoting a healthier life style via its state-of-art and easy-to- use e smoking products throughout the world. The company consistently
deliver high quality e cigs and the most authentic e-cigarette smoking experience to smokers.
We have an experienced R&D team working on new products. Before launching any new model, we conduct lots of strict tests to minimize
any possible quality defects to ensure high quality. Our engineers are always keep improving the products by learning from the demands and
complaints of the customers.

Do you accept customized order?
Yes. Custom-designed products can be done but subjected to a Minimum order Quantity and we can customize the products with your needed logos, packaging, software, firmware, casings, printed circuit boards, accessories, chipsets, user guides and other printed materials.

What payment methods do you accept?
We accept PayPal, Western Union, TT bank transfer, PayPal, you may choose your most convenient way to pay.

How long it will take to ship from your company after my order confirmation?
We Ship products out usually within 2-5days after your order confirm.

What couriers/shipment methods do you use?
We usually ship by DHL, UPS, FedEx, EMS. It depends on your option when you order.

How and When can I get tracking NO.?  
v4air.com will send you tracking No. to your email within 12 hours after the products shipped.

Do I need to pay for Tax or Customs Duties?
v4air.com sends products mostly via Hong Kong which is a free port. So there is no sale tax imposed by Hong Kong government, customers will not pay any sale tax when shopping from us generally; But at the destination country, for large valued product, the local government may charge a bit tax depending on the local importing policy. To save your tax which is possibly charger, we usually write the value lower on the commercial Invoice which comes with the shipping document, and then 99% small packages will be tax free at custom side. If you have special requirement of the Invoice value or the product name on for your custom purpose, pls contact us after service or send us email before shipping products. We will make it accordingly. We will try every legitimate way to help our customers minimize their tax. However, we are not responsible for any tax incurred by your country.